Returns

Refund & Returns Policy

At NevillesNaturally we want you to be delighted with your purchase. If you are not completely satisfied, please contact us and we will do our best to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Non-Returnable Items

Due to hygiene and food safety regulations, we cannot accept returns on opened tea products unless they are faulty or incorrect.

We also do not accept returns on sale items or gift cards.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly. We may ask for a photograph of the item to help assess the problem.

Return Postage

Customers are responsible for return postage unless the item is faulty or we have made an error with your order. We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.

Refunds

Once your return has been received and inspected, we will notify you if your refund has been approved. Approved refunds will be issued to your original payment method within 5–7 working days. Please allow additional time for your bank or card provider to process the refund.

European Union 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Exchanges

The quickest way to receive a replacement item is to return the original item for a refund and place a new order.

Contact

If you have any questions regarding returns or refunds, please contact us:

NevillesNaturally
Email: sales@nevillesnaturally.co.uk
Website: www.nevillesnaturally.co.uk
Phone: 07787 952630